File Claim

Claims Registration 

File a Preliminary Claim

File a Final Claim

Claim Status

Required time limits

You are required to file a claim (preliminary or final) no later than:

• Damage or partial loss: 14 days from receipt of the goods
• Delay: 21 days from date when the goods were ready for delivery
• Total loss: 120 days from date of issue of the AWB

SAS Cargo General Conditions of Carriage for Cargo