For the second month in a row, SAS Cargo has achieved the highest Cargo 2000 ranking among European carriers, on all-important the NFD/ Ready for delivery as promised parameter. Some 80 airlines, forwarders, ground handlers and trucking companies particpate in the Cargo 2000 program and measure their performance to the accepted industry standards, in fierce competition with their peers. For the benefit of our customers, SAS Cargo is deeply committed to consistently perform to best-in-class among the the Cargo 2000 airlines.
Kind regards, SAS Cargo Group A/S
SAS Cargo introduces two new service fees 1st October 2015 in all markets. These service fees will be introduced in order to respond to an increasing number of incomplete shipment documents.
Service fee for changes at RCS This service fee for changes covers the manual correction of the discrepancies between booking and RCS check. If there are minimum 50 kg or 10% difference between booking information and values at RCS, a service fee of 50€ or equivalent in local currency will be charged.
The service fee will be charged as Other Charge Fee with the NC OC code. Service fee for tendering without a booking This service fee covers the manual correction of the all shipments that are tendered without a confirmed booking. When shipments on 117 prefix AWB are being tendered without a confirmed booking, a service fee of 50€ or equivalent in local currency will be charged on the AWB with a NB OC code.
SAS Cargo introduces Money back guarantee for SAS Cargo Priority product from 14th September 2015 covering all weight charges in all markets.
All requests for money back shall be claimed via the booking portal/claim system. Customers are entitled to claim money back for SAS Cargo Priority shipments when:
• Shipments are not flown on booked SK intercontinental flight. • Shipments are flown on delayed SK intercontinental flight and not flown on first connecting SK flight. • Shipments flown on Intrascandinavian and European flights are delayed more than 3 hours measured on TOA.
All shipments must be booked and confirmed according to LAT times. Exceptions: Discrepancies outside tolerance between booked and tendered, tech, strikes, wars and other force majeure.
SAS Cargo launches a new direct route with cargo capacity between Stockholm (ARN) – Hong Kong (HKG), starting 10th September 2015. SAS Cargo offers five weekly flights with trucking connections to and from Oslo and Copenhagen. SAS is the only airline that flies directly from Scandinavia to Hong Kong. This route will mainly be serviced by an Airbus A330-Enhanched. For cargo customers, it provides up to 16 tons capacity for cargo.
In connection with the introduction of our new Booking Portal, SAS Cargo will streamline our use of booking channels and discontinue supporting channels that are seldom used. The following booking channels will be closed:
GF-X will close for all countries as of June 15th
SAS was the second most on time of all global airlines in 2014 – 0,04% behind the winner. And compared with other major European airlines, SAS was the third most punctual, with 88.62% of the company’s 300,000 flights on schedule last year.
These figures come from Flightstats that publishes monthly statistics of airline punctuality. Flightstats has just announced its sixth annual On Time Performance Awards, where in the categories Global and Major Airlines SAS has been one of the world’s best airlines in each of these years.
“All our employees, both on the ground and in the air, do their utmost every day to meet the high expectations our customers have of SAS. Receiving this award is a confirmation that SAS is a world beating airline and a real tribute to our employees,” said Rickard Gustafson, Group CEO of SAS.
“At the same time, it is also an important award for our frequent flyers, as it confirms that SAS is a reliable airline that repays their loyalty,” added Rickard Gustafson.
Flightstats records the arrival times of over 150,000 flights a day, and then analyses and publishes the data for the benefit of millions of travelers worldwide. For more information on Flightstats: www.flightstats.com.
